Are any of your products or ingredients tested on animals?
Never ever! We are a brand strongly against the cruelty and testing on animals. We will always make a stand against this kind of testing and aim to change the industry as big or as little as we can, in order to work towards a brighter, happier more cruelty free world.
Are your products vegan?
Yes, all of our products are cruelty free and vegan.
Do you ship worldwide?
Yes we do!
How much is shipping?
Within Australia - $10
Rest of the world - $15
However, due to the fact that some of our products are pre-order, we have to take into account extra shipping charges when in stock items are purchased with pre-order items. We try to outline these as clear as possible for our customers.
When can I expect my order?
Items will be posted within 1-3 days after receiving orders. Domestic orders within Australia should take 3-8 business days. International times could range from 2-4 weeks depending on your location.
Are there any International duty fees?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before ordering.
Do you have a return policy? If so, what is it?
It's difficult to have a set return policy with cosmetics, due to hygiene reasons. We will definitely try to take into account everyone's circumstances and decide what's best based on as much information you can give us. We aim to be a fair and honest brand, so please have faith in us!
Can I stock your products or become a distributor?
We are always interested in working with others and spreading the Black Rose name. If you'd like to inquire about becoming a stockist, please fill out a contact form and we will get back to you as soon as we can!
I'm interested in becoming a promoter for your brand, how can I contact you in regards to this?
Unfortunately, as a small indie brand just starting out, we cannot offer free samples to promoters at this time. As soon as this becomes an option for us, we will let you know, as we will be just as excited as you!